Service Fees – Out-of-Warranty
Effective Date: April 25, 2026
Last Updated: April 25, 2026
Thank you for choosing Aipu Safe Box. This page outlines the standard service fees applicable to products that are no longer covered by warranty (i.e., outside the warranty period or for issues not covered by warranty). For in‑warranty service, please refer to our Product Warranty Policy.
If you require service and are unsure whether your product is still under warranty, please contact us with your proof of purchase and serial number.
Out‑of‑Warranty Service Fees
| Service Item | Fee (USD/RMB) | Description |
|---|---|---|
| Doorstep Service Call‑out Fee | $42 / ¥300 per visit | Covers the first 24 km (straight‑line distance) from our service centre to your location. Additional distance: $1.40 / ¥10 per extra km (calculated round‑trip or one‑way as per local policy – we will confirm before scheduling). |
| Installation & Adjustment (Standard) | $14 / ¥100 per visit | Applies to simple installation without wall breaking, hole drilling, or structural modifications. Examples: placing the safe on a flat floor, initial setup, lock programming, or minor adjustments. |
| Installation with Wall Breaking / Hole Drilling | Quoted individually (negotiable) | Requires additional tools and labour. Please contact us in advance for a customised quote. Typical scenarios: embedding the safe into a wall, drilling through a concrete wall for bolts, or creating a floor recess. |
Note: All fees stated above are exclusive of any applicable taxes (e.g., VAT) and are subject to change without prior notice. The final fee will be confirmed before any service is performed.
Additional Important Information
1. Travel Distance Calculation
The standard call‑out fee covers a 24 km radius (straight‑line distance) from our nearest authorised service centre.
For locations beyond 24 km, an extra distance charge of ¥10 (or USD equivalent) per additional kilometre will apply.
The total travel distance and associated fee will be clearly communicated and approved by you before we dispatch a technician.
2. Simple vs. Complex Installation
Simple installation (¥100 / $14):
No wall breaking, no drilling. The safe is placed on an existing level surface. The technician will level the safe, demonstrate the lock, and test basic functions.Complex installation (quote required):
Includes wall mounting, embedding, drilling through masonry/concrete, or custom modifications. Because such work requires specialised tools, site assessment, and often a second technician, a customised quote is required. Please allow extra lead time (typically 3–7 days).
3. Payment of Service Fees
Fees are payable directly to the technician upon completion (cash, local mobile payment, or as agreed) or via our online invoice system.
For custom quotes (wall breaking etc.), a 50% deposit may be required before work begins.
4. Warranty Repair vs. Out‑of-Warranty Service
If our technician determines that the issue is covered by warranty (e.g., manufacturing defect within warranty period), no service fee will be charged for that visit.
If the product is out of warranty or the damage is excluded from warranty (e.g., misuse, accident), the above out‑of‑warranty fees apply.
5. Cancellation / Rescheduling
Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee of 50% of the call‑out fee.
How to Request Service
To schedule an out‑of‑warranty service or request a custom quote, please contact us with the following information:
Your name, address, and preferred contact number
Product model and serial number (located inside the door or on the back panel)
Proof of purchase (to confirm warranty status)
A brief description of the issue or the type of installation required
Contact us:
Email: info@aipusafebox.com
Customer Service Hotline: 4008-874-538 (24 hours / 7 days)
WhatsApp / WeChat: +86 15976651090 (business hours)
We will respond within 1–2 business days with a service fee estimate and available appointment times.
