Refund and Returns Policy
Effective Date: [2001-04-25]
Last Updated: [2026-04-25]
At Aipu Safe Box, we are committed to your complete satisfaction. This Refund and Returns Policy explains the rights and benefits you receive when purchasing our products, as well as the procedures for returns, exchanges, and repairs.
Customer Benefits – What You Get When Buying Aipu Products
| Benefit | Details |
|---|---|
| Free Delivery (for new safes) | We deliver your newly purchased safe to your doorstep at no extra charge. |
| Free Installation (for new products) | Our professional technicians will install your new safe on site – free of charge. |
| Remote Alarm Device Assistance | If you purchase a remote alarm device, we provide online video guidance to help you set it up. |
| 24/7 Customer Service Hotline | Call 4008-874-538 – available 7 days a week, 24 hours a day. |
Exchange Policy
1. Exchange Conditions
- If a performance failure occurs within 15 days from the date of product receipt, the customer may choose either an exchange or a repair.
- During the valid warranty period (as specified in your product warranty card), if the product has been repaired twice for safety or performance faults (excluding minor quality issues) and still cannot operate normally (i.e., it fails to meet the required safety or performance standards, or lacks the functionality generally expected of such a product), we will exchange it for the same model free of charge upon presentation of valid purchase documentation.
- In the event of any conflict between the above provisions and current national laws or regulations, the applicable laws/regulations shall prevail.
2. Exchange Procedure
- If the product has not yet been delivered:
Please bring all proof of purchase directly to the store where you made the purchase to arrange an exchange. - If the product has already been delivered or used:
First contact the store where you purchased the product to request an exchange.
Note: If the product, packaging, or accessories have been damaged by the customer, or if the item shows signs of use, we may charge a reasonable fee to cover depreciation or restoration costs.
Return Policy (Non-Defective / Change of Mind)
For change‑of‑mind returns (where permitted by local law):
- Returns must be requested within 7 days of delivery.
- The product must be unused, in its original packaging, and in resalable condition.
- The customer is responsible for return shipping costs unless the product is defective.
- Delivery and installation fees are non‑refundable once services have been performed.
To request a return or exchange, please contact our customer service team via:
- Hotline: 4008-874-538 (24/7)
- Email: info@aipusafebox.com
We will guide you through the process and provide any necessary return authorisation.
Warranty & Repairs
All Aipu safes come with a standard manufacturer’s warranty. For specific warranty terms (duration, coverage, exclusions), please refer to the warranty card included with your product or contact our support team. Repairs beyond the warranty period may be subject to a service fee.
Contact Us
If you have any questions about this policy or need assistance with a return or exchange, please reach out to us:
Aipu Safe Box
Email: info@aipusafebox.com
Customer Service Hotline: 4008-874-538 (24/7, 365 days)
